Exit website

Patient experience

Patient experience and feedback is really important to us. It helps us to improve our services and the experience for our patients.

You can download our ‘patient experience let’s resolve it’ flyer here.

If you would like to submit a compliment or concern you can do so here.

Here are some examples of what our service users say.

“I am very impressed with the service"

“I am very impressed with the service; it was easy to access an appointment, and the person I spoke to was helpful. I was offered an appointment locally and the nurse on the day was approachable and professional.”

Barnsley Sexual Health Clinic

"I felt cared for"

“I felt cared for, and I trusted the doctor; she was very thorough and explained everything she was doing and why.”

Wakefield Sexual Health Clinic

"made me feel comfortable"

“The doctor and nurse were very nice and made me feel comfortable.”

Wigan & Leigh Sexual Health Clinic

"listened without judging me"

“When I first called up for an appointment, the receptionist was helpful and caring. The doctor who I saw really listened without judging me and was supportive; she asked all the right questions with care, and this really makes a difference.”

Wakefield Sexual Health Clinic

"can’t believe how comfortable I was made to feel"

“The team in Barnsley and Dr Roscoe were incredible with me. I had to have a couple of call backs as some of my questions couldn’t be answered immediately, and they made sure to ring back every time and text if I missed calls. They were super professional, informative, helpful and supportive. I can’t believe how comfortable I was made to feel and how accepting the team are. So very thankful for the support I received when things were a little tough.”

Barnsley Sexual Health

"treated with kindness, respect and dignity at all times"

“My care today was excellent, quick appointment, listened to thoroughly by ALL staff, informed of everything all the way through, was treated with kindness, respect and dignity at all times and now have peace of mind and would not think twice about using this service again, brilliant care and staff there are a credit.”

Wakefield Sexual Health

"all very down to earth"

“From my initial call to book my appointment to my phone consultation, the receptionist and nurse was brilliant, very understanding, and efficient. The doctor, student nurse & nurse were all fabulous, they made me feel comfortable and relaxed. They were pleasantly chatty, reassuring and over all very down to earth.”

Wakefield Sexual Health

"Thank you so much"

“I was very nervous to come into the clinic and felt embarrassed walking in. The nurse I saw was, so lovely and really put me at ease throughout the whole appointment. I felt like I could ask any questions and felt very safe and well informed. Thank you so much to your staff.”

Leigh Sexual Health

"wonderful staff"

“Arrived early was seen quickly, professional staff friendly and considerate.  Very much appreciate the service and wonderful staff.”

Leigh Sexual Health

"Everything was explained"

“Staff allowed me to feel comfortable. Asked me if I had questions and provided answers. Appointment transitions were smooth. Everything was explained.”

Leigh Sexual Health